From leasing to management - Rental Provider Guide

As property managers we provide you with a management experience that is unrivalled, ensuring the delivery of a professional, efficient and personal service at all times. Our service covers all aspects of property management. We understand the value and importance that you place in your property, and we will take the time to provide a service tailored to your individual needs.

Leasing Services

Advertising

Your property will be advertised on:
• www.realestate.com.au
• www.domain.com.au
with comprehensive digital photos and a detailed description. We take pride in
presenting your property in the best possible way to ensure the best match with the right tenant.
• Utilisation of corflute advertising boards where practical. We also have access to various networks to find the right tenant depending on your requirements. Additional advertising services are available. (on an ‘at-cost’ basis upon request).
• Arrange advertisements in the printed press of your choice (Mainstream and/or local newspaper.
• Subject to Owners Corporation approval, arrange a “For Lease board” to be erected at the property
• In the case of an apartment or unit we can letter box drop the building/complex to advertise your property to current residents and their friends and family.

Property condition report

Using our developed software, we provide you with a property assessment and prepare a detailed Inventory and Property Condition Report supported by digital photographs. (These reports will outline any minor and major works required with suggestions on works that will increase the value of your property and help you secure long term tenancy).

Open for inspection

We will host weekly Open for Inspections and arrange private appointments upon request by prospective tenants. Unaccompanied inspections will not be allowed, as our property managers will use these events to screen potential tenants.

Tenant selection

Prospective tenants are required to complete a comprehensive application form that covers our tenant selection criteria (checking personal references, verifying income and previous rental history). All applications being considered will be checked against the national tenancy database. All this enables us to provide you with a summary of the best potential tenants for your property so you can make a selection with ease.

Document preparation

• In securing and signing new tenants, we will draft and finalise all tenancy documents to comply with relevant legislation.
• Prepare lease documents (based on best practice REIV and Consumer Affairs guidelines).
• Sign the lease on your behalf and send you a copy for your records including relevant special landlord conditions and property specific requirements.
• Provide a Department of Consumer Affairs rental guide, (rights and duties of the tenant) receipt and lodge rental bond (four weeks rent) with the Residential Tenancies Bond Authority.
• If the property has a separate water meter, provide the local water authority with the tenant’s details so that water consumption is billed directly to the tenant.
• Keys to your property are only handed to the tenant after all of these processes have been finalised.

Rent collection and arrears management

Rent will be collected from tenants in the most efficient manner (direct debit, BPay, EFTweekly, fortnightly or monthly). Rental arrears will be managed swiftly and in accordance with relevant legislation.
We will seek your instructions prior to serving any Notices on the tenant which may result in their eviction.
We will recover water consumption costs from tenants if required (eg. in separately metered properties only).

Disbursement of funds with itemised monthly and annual statements

We will finalise all current invoices for your property within the first payment period, and transfer the funds to your nominated account by electronic transfer. You will also receive your monthly financial statement at this time, with income and expenditure details for each property supplied via an electronic statement. Your annual financial statement will be forwarded along with your June monthly statement each year, including maintenance invoices for your income tax records.